Payment Options

Using SmartHub through the web, smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage and contact customer service. Get step-by-step instructions to register using your computer or smartphone.

Pay Now is also an option through SmartHub allowing you to pay your bill without logging in. Just enter your account number from your bill and your last name to pay your bill quickly.        

To pay your bill by phone using credit, debit card or bank account please call 866-784-5500.

Be sure to have your account number and name as stated on the account to pay quickly.

To pay by mail, send a check or money order in the return envelope included with your monthly bill. If you are mailing a check without the return envelope, please mail to:

PO Box 368
Altamont, KS
67330

Be sure to include the account number of the account to be paid.

Payments can be made in person during business hours 8:00 a.m. – 4:30 p.m. For our member convenience, a drop-box is also available at the office for after-hours payments.

You can make your payment automatically by signing up for Automatic Bank Draft. Your bank account will be drafted on the business day before the 25th (due date) of each month. You will receive a statement each month from Twin Valley. The bill will say BANKDRAFT, DO NOT PAY. It’s quick and easy to sign up, simply complete the online application.

To help you better budget your household, Twin Valley Electric offers an optional budget billing service so you can pay the same amount each month. By averaging the seasonal ups and downs of your energy usage, Twin Valley will figure out your average use and send you a bill for the same amount each month.